Terms & Conditions

1. About These Terms

1.1 These terms and conditions (“Terms”) govern your use of the Bevetu mobile application and website (“App”), operated by Vowix Limited, trading as Bevetu, a company registered in England and Wales (company number 15717023), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ (“we”, “us”, “Bevetu”).

1.2 By creating an account or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the App.

1.3 We may update these Terms from time to time. We will notify you of material changes via the App or email. Continued use after changes constitutes acceptance.

2. The Service

2.1 Bevetu provides:

• (a) AI-powered pet health assessments based on symptoms you describe;
• (b) pet health tracking and record keeping;
• (c) a food library with nutritional information;
• (d) medication tracking and reminders;
• (e) a directory of nearby veterinary practices;

2.2 The App is intended for pet owners aged 18 and over.

2.3 The Bevetu website (bevetu.com) provides information about our services. The website does not provide AI health assessments directly — these are available through the Bevetu App at app.bevetu.com.

3. AI Health Assessments — Important Limitations

3.1 The AI health assessment feature provides INFORMATIONAL HEALTH INSIGHTS ONLY. It is NOT a veterinary examination, clinical determination, or treatment plan.

3.2 The AI health assessment:

• (a) does NOT constitute veterinary advice;
• (b) does NOT replace a consultation with a qualified veterinarian;
• (c) does NOT examine, test, or physically assess your pet;
• (d) CANNOT provide a definitive assessment of your pet's condition;
• (e) should NEVER be used as the sole basis for health decisions.

3.3 You MUST consult a qualified veterinarian for any concerns about your pet's health. In an emergency, contact your nearest emergency veterinary clinic immediately.

3.4 We do not guarantee the accuracy, completeness, or reliability of any AI-generated health assessment. AI outputs are generated by machine learning models and may contain errors.

3.5 YOU USE THE AI HEALTH ASSESSMENT FEATURE ENTIRELY AT YOUR OWN RISK.

4. Your Account

4.1 You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account.

4.2 You must be at least 18 years old to create an account.

4.3 You must not share your account credentials with any other person.

4.4 We may suspend or terminate your account if you breach these Terms.

5. Your Responsibilities

5.1 You agree to:

• (a) provide accurate information about your pet's symptoms and health;
• (b) not rely solely on AI health assessments for pet health decisions;
• (c) seek professional veterinary advice when appropriate;
• (d) use the App lawfully and not for any fraudulent purpose;
• (e) not attempt to reverse-engineer, copy, or exploit the App.

5.2 You must not upload content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.

5.3 You must not:

• (a) use any automated system, bot, scraper, or data mining tool to access, extract, or copy content from the App;
• (b) use any content from the App to train, develop, or improve any machine learning model or AI system without our written permission;
• (c) introduce any virus, malware, or other harmful code into the App;
• (d) attempt to gain unauthorised access to any part of the App, its servers, or any connected systems.

5.4 Any attempt to introduce malicious code or gain unauthorised access may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such activity to the relevant law enforcement authorities.

6. Changes to the App

6.1 We may update, modify, or discontinue any feature of the App at any time to improve the service, for security reasons, or to comply with legal requirements.

6.2 We do not guarantee that the App will always be available or uninterrupted. Access may be temporarily suspended for maintenance, updates, or circumstances beyond our control.

6.3 We will make reasonable efforts to notify you of significant changes that affect your use of the App.

7. Subscriptions and Payments

7.1 Bevetu offers free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) as selected at checkout.

7.2 Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms of service.

7.3 AUTO-RENEWAL: Paid subscriptions automatically renew at the end of each billing period at the then-current price. You will be charged automatically unless you cancel before the renewal date.

7.4 CANCELLATION: You may cancel your subscription at any time from the Settings page. Cancellation takes effect at the end of your current billing period. You retain access until then.

7.5 REFUNDS: We do not provide refunds for partial billing periods. If you believe you have been charged in error, contact us within 14 days.

7.6 STATUTORY COOLING-OFF PERIOD: Nothing in these Terms affects your statutory right to cancel within 14 days of first subscribing, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within this period, you will receive a full refund of any payment made. If you have actively used the service during the cooling-off period and requested that the service begin immediately, a proportionate deduction may apply.

7.7 FREE TRIAL: If we offer a free trial, we will notify you before the first charge. You may cancel during the trial period without charge.

7.8 We may change subscription prices with at least 30 days' notice. Price changes take effect at your next renewal.

8. Intellectual Property

8.1 All content, features, and functionality of the App (including text, graphics, logos, software, and AI models) are owned by Vowix Limited and are protected by copyright, trademark, and other intellectual property laws.

8.2 We grant you a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes.

8.3 Content you create (pet profiles, health records, photos) remains yours. By uploading content, you grant us a licence to store, process, and display it within the App as necessary to provide the service.

9. Shared Health Assessment Reports

9.1 You may choose to share health assessment reports via a unique link. Shared reports may be accessed by anyone with the link.

9.2 You are responsible for who you share report links with. We are not responsible for any consequences of sharing your pet's health data.

9.3 Password protection is available for shared reports. We recommend using it.

10. Anibrary Data Sharing

10.1 You may choose to contribute anonymised health assessment data to Anibrary, our open veterinary knowledge platform.

10.2 Anibrary contributions are voluntary and require explicit consent.

10.3 Once shared to Anibrary, data is anonymised and cannot be withdrawn. This is clearly stated before you consent.

11. Third-Party Services

11.1 The App integrates with third-party services including:

• (a) Stripe for payment processing;
• (b) Google for OAuth authentication;
• (c) OpenStreetMap / Nominatim for nearby vet searches;

11.2 We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their own terms and privacy policies.

12. Nearby Vets Directory

12.1 The nearby vets directory is provided for convenience only. Listings are sourced from OpenStreetMap and may not be complete or up to date.

12.2 We do not endorse, recommend, or guarantee the quality of any veterinary practice listed. Inclusion in the directory does not constitute a recommendation.

12.3 Always verify a veterinary practice's details, registration status, and opening hours before visiting.

13. Limitation of Liability

13.1 TO THE FULLEST EXTENT PERMITTED BY LAW, VOWIX LIMITED SHALL NOT BE LIABLE FOR ANY:

• (a) loss or injury to any animal arising from use of the App;
• (b) indirect, incidental, special, or consequential damages;
• (c) loss of data, revenue, or business opportunity;
• (d) decisions made based on AI health assessment outputs.

13.2 Our total liability for any claim arising from your use of the App shall not exceed the amount you have paid to us in the 12 months preceding the claim, or £100, whichever is greater.

13.3 Nothing in these Terms excludes or limits liability for:

• (a) death or personal injury caused by negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) any liability that cannot be excluded by law.

14. Indemnification

14.1 You agree to indemnify and hold harmless Vowix Limited, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• (a) your use of the App;
• (b) your breach of these Terms;
• (c) health decisions made based on AI health assessment outputs;
• (d) content you upload or share.

15. Data Protection

15.1 We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.

15.2 Pet health data linked to your account is treated as personal data under UK GDPR.

16. Termination

16.1 You may delete your account at any time from Settings. This will permanently delete all your data, including pet profiles, health records, and assessment history.

16.2 We may terminate or suspend your account immediately if you breach these Terms.

16.3 On termination, your licence to use the App ceases immediately.

17. Governing Law and Disputes

17.1 These Terms are governed by the laws of England and Wales.

17.2 If a dispute arises from these Terms or your use of the App, we encourage you to contact us first so we can try to resolve it informally.

17.3 If we cannot resolve the dispute informally within 30 days, either party may propose mediation. Both parties agree to attempt mediation in good faith before commencing any court proceedings.

17.4 Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from the courts where necessary to protect their rights.

17.5 Subject to clauses 17.2 to 17.4, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.

18. General

18.1 If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18.2 Our failure to enforce any right or provision shall not constitute a waiver of that right.

18.3 These Terms constitute the entire agreement between you and Vowix Limited regarding the App.

19. Contact Us

19.1 If you have questions about these Terms, contact us at:

Email: hello@bevetu.com